Privacy Policy

1. What This Covers

This Privacy Policy explains how Ring Agent ("Ring Agent," "we," "us") collects, uses, and protects information when a restaurant uses our AI phone-answering service, and when a caller speaks with our AI receptionist on a client restaurant's behalf.

This policy applies to our website (ringagent.io), our onboarding forms, and the voice service itself. It does not apply to any third-party site or service that we link to.

2. Information We Collect

From restaurants (our customers): business name, address, hours, menu details, reservation policies, contact name, email, and phone number, provided during onboarding and used to configure the AI receptionist.

From callers (a restaurant's guests): name, phone number, and any details shared to complete a request — for example party size, reservation date and time, or a message left for the restaurant. If a call is transferred or a callback is scheduled, that information is passed to the restaurant's team.

Call audio and transcripts: calls handled by Ring Agent are processed by voice-AI technology to understand the caller and respond. Portions of calls may be transcribed or temporarily recorded to complete the request, improve accuracy, and troubleshoot issues.

Website usage data: standard technical information (like browser type and pages visited) collected through basic analytics when someone visits ringagent.io.

3. Call Recording and Consent

Because call handling involves processing live audio, restaurants using Ring Agent are responsible for ensuring their own call-recording disclosures comply with the laws of the jurisdictions in which they operate (for example, informing callers that a call may be recorded or handled by an automated system, where required).

We recommend every restaurant include a brief automated notice at the start of a call where local law requires caller consent to recording.

4. How We Use Information

To operate the service: answering calls, booking and managing reservations, answering questions using the restaurant's own information, and routing calls or callbacks to the restaurant's team.

To support and improve the product: troubleshooting issues, understanding usage patterns, and improving the accuracy and reliability of the AI.

To communicate with restaurant customers: onboarding, support, billing, and service updates.

We do not sell caller or restaurant data to third parties.

5. Text Messages (SMS)

When a caller books a reservation or places a pickup order through Ring Agent, they give their mobile number for that purpose and are told during the call that a confirmation text is on its way. Restaurants also receive text alerts about new and changed bookings.

These are transactional messages only. Message frequency depends on activity — typically one to two messages per reservation or order, and we send no marketing or promotional texts.

Mobile numbers and consent to receive text messages are never shared with third parties or affiliates for their own marketing or promotional purposes. Numbers are shared only with the restaurant the caller contacted, and with the telephony providers that deliver the message on our behalf.

Message and data rates may apply. Reply STOP to any message to opt out of further texts, or HELP for assistance.

6. Who We Share Information With

Service providers that help us run Ring Agent, including voice/AI processing providers, telephony and call-routing carriers, and cloud hosting and infrastructure providers. These providers only receive the information needed to perform their function and are bound by their own confidentiality and data-handling obligations.

The restaurant a caller is contacting, since the purpose of the service is to relay reservation details, messages, and callback requests to that restaurant's team.

Legal or safety reasons, if required by law or necessary to protect the rights, property, or safety of Ring Agent, our customers, or the public.

7. Data Retention

We retain call transcripts and reservation details for as long as reasonably needed to provide the service and support the restaurant's operations, and delete or de-identify data on a regular basis thereafter. Restaurants may request earlier deletion of their data by contacting us.

8. Your Rights

Depending on where you're located, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, email us at info@ringagent.io and we will respond within a reasonable time.

9. Children's Privacy

Ring Agent is intended for restaurant business use and is not directed at children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy as our service evolves. We'll update the "Last updated" date below when we do, and material changes will be communicated to active restaurant customers.

11. Contact Us

Questions about this policy or your data can be sent to info@ringagent.io.